Every kind ofconversation.

Outbound, inbound, data and AI. Pick one service or combine them into a single programme run by one team across the UK and South Africa.

What we do

Our services

01
Outbound

Subscription sales & renewals

Grow and protect your subscriber base with callers who know how to talk about content, value and price.

  • New subscriber acquisition
  • Lapsed and win-back campaigns
  • Renewals, upgrades and retention
  • Print, digital and B2B titles
02
Events

Delegate & exhibitor sales

Fill the floor, the stands and the sponsorship packages with campaigns built around your event timeline.

  • Visitor and delegate registration
  • Exhibitor and sponsor sales
  • Reminder calls to cut no-shows
  • Rebooking for next year
03
Inbound

Customer service

Friendly, fully trained advisors answering as your brand, so your customers never feel outsourced.

  • Order and subscription enquiries
  • Complaints and retention saves
  • Overflow and out-of-hours cover
  • Phone, email and live chat
04
B2B

Lead generation & appointments

Qualified conversations handed straight to your sales team, with the notes they need to close.

  • Targeted calling to your ideal customer
  • Qualified leads with full call notes
  • Meetings booked into your diary
  • CRM updates as we go
05
Data

Data cleansing & research

Accurate contact data makes every other campaign work harder. We verify it, enrich it and keep it fresh.

  • Contact verification
  • Decision-maker identification
  • Suppression and preference updates
  • Database enrichment
06
AI

AI voice agents

Always-on AI agents that answer, qualify and hand over to our people when it matters. Powered by BCC Connect.

  • 24/7 call answering
  • Trained on your knowledge base
  • Smooth handover to a human
  • Call summaries and reporting
How it works

From briefto booked,in four steps.

No black boxes. You know who is calling, what they are saying and what it is delivering, every single day.

  1. 01

    Brief & data

    We get under the skin of your offer, your audience and your targets, then clean and prep the data.

  2. 02

    Scripts & training

    Natural call guides written with you, and a dedicated team trained on your product before the first dial.

  3. 03

    Live calling

    Campaigns go live from Kettering, Durban or both, with call recording and daily QA on every agent.

  4. 04

    Report & refine

    Clear daily numbers and weekly reviews, so we keep improving what works and dropping what doesn't.

FAQs

Questions about our services

How quickly can a campaign go live?

It depends on the brief and the data, but we move fast. We will give you a firm start date when we send the proposal.

Can you work in our CRM or systems?

Yes. We can work in your CRM, use our own systems and send you the data, or a mix of both.

Is there a minimum campaign size?

No fixed minimum. We run everything from short test campaigns to long-term dedicated teams.

How do you report results?

Daily numbers, weekly reviews and access to call recordings, so you always know what is happening and why.

Are your calls compliant?

Calls are recorded for quality and training, and we work to UK GDPR and PECR, including TPS and CTPS screening for UK outbound calling.

Not sure whichservice fits?

Tell us what you are trying to achieve and we will recommend the right mix.