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Our story
Where it started
BCC was built on a simple idea: telemarketing works best when the people on the phones are well trained, well treated and trusted to have real conversations.
Built onconversation.
It's who we are. It's what we do.
Our story
Who we are
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Today
Where we are now
With centres in the UK and South Africa, and a sales partner in the US, we run outbound, inbound, data and AI campaigns for brands across publishing, events and B2B.
- Three contact centres
- Three countries
- One way of working
The numbers behind the calls
UK and South African teams working as one, with the scale to flex when your campaign needs it.
- 0M+ Conversations a year
- 0+ Agents
- 0 Contact centres
- 0days Calling coverage
Where we are
Three centres, one team
Our head office in Kettering and two centres in Umhlanga, Durban give us long hours of coverage and the flexibility to run campaigns from wherever suits you best.
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Durban, South Africa
Lighthouse Quarter
14 Chartwell Drive
Umhlanga, 4320
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Durban, South Africa
Manhattan House
Platinum Towers, Equinox Road
Umhlanga, Durban, 4320
What we stand for
The standards we hold every agent, every team leader and every campaign to. No exceptions.
People first
Happy, well-trained agents make better calls. We invest in our teams so your customers feel it.
Own the outcome
We agree the targets up front and take responsibility for hitting them.
Open books
Recordings, dashboards and daily numbers. You can see everything we see.
Keep it human
Real conversations, not scripts read at speed. Respect on every call.
Accreditations & memberships
Our people
Meet the team
Want to workwith us?
Whether you need a campaign or a career, we would love to hear from you.